Terms of Service

All services provided by Creative Patience, LLC are subject fo the following terms and conditions.

Project Submission

Projects must be submitted using our online design project form or by contacting Creative Patience directly. Creative Patience, LLC reserves the right to refuse any project for any reason.

Quotes, Payment & Refunds

Quotes for custom projects are valid for 30 days.

All new projects that are $400 or less require payment in full before the design process begins. For projects over $400, a down payment of 50% is required before a project begins. This down payment is non-refundable unless the cancellation is initiated by Creative Patience, LLC. The remaining 50% balance is due upon acceptance of the completed project and is required to receive the final design files.

Payments can be made via Paypal or via check. Check payments that are returned will be charged a $35 return fee. Creative Patience, LLC retains the right to hold all created graphics and development (excepting content and graphics provided or owned by the client) until payment in full is received.

The Design Process

Before the design process begins, we will engage in design and layout discussions with the client to determine design preferences. Per this discussion, we will provide an initial design mock-up. Creative Patience, LLC will subsequently provide two rounds of design revisions based on the client’s feedback. A round of revisions is defined as one cycle of the client providing a list of desired changes and Creative Patience providing an updated layout with those changes implemented. Feedback is best provided via email. While it is expected that subsequent minor changes may be made to the final design, the main purpose of this process is to ensure that the designs are building off of previously finalized design elements and therefore, constantly moving forward in achieving specified design goals.

Project Schedule & Delivery

Before a project begins, we will work with the client to determine any required deadlines and will make our best efforts to meet those deadlines. Typically, most projects can be completed between 3-4 weeks. However, the design process is heavily reliant on prompt and responsive feedback from the client, as well as the number of revisions that are requested. Delays in providing the necessary feedback on your design may impact the delivery date of your project.

Website Design Credit

All Creative Patience, LLC web design clients will have a link to Creative Patience placed on the footer of their website. This link must be maintained for as long as the design is being used unless otherwise agreed upon. You may have the link permanently removed for a fee of $150. This is non-negotiable.

Ownership & Copyright

All rights, title, and interest in and to final artwork developed by Creative Patience, LLC shall be owned exclusively by the client upon receipt of payment in full. Such works shall be deemed “works made for hire” within the meaning of the U.S. Copyright Act.

We retains the right to use the completed project and any preliminary designs for the sole purposes of design competitions, future publications on design, educational purposes, marketing materials, and portfolios.

Communication

The preferred method of communication is via email. We ask that our clients respond to our emails in a timely manner, as the failure to do so will impact the project delivery dates.

Non-Communication
If we do not receive communication from a client for at least sixty days after the start of the project, the project will be canceled without prior notice and no refund will be issued.

Liability

Creative Patience, LLC will do our best to ensure a secure and error-free design. Services provided by Creative Patience, LLC are provided “as is” and without warranty of any kind. In no event shall Creative Patience, LLC be liable to the client for any damages (direct, indirect, special, punitive, incidental, or consequential), including, without limitation, lost profits, business interruption, loss of data or other losses directly resulting from the use of the website, designs, or services provided to the client.

Acceptance of Terms

By submitting your design project for review and/or submitting payment for a project, you are agreeing to all terms of services written here. Creative Patience, LLC reserves the right to change or update these terms at any time without prior notice.